Refund Policy

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee, but only under specific circumstances. You are eligible for a refund if, within 7 days of your purchase, you experience an issue accessing the content on Skool and we cannot resolve it within 72 hours after you report it to our official Volleyball Masterclass Skool account via private messages.

Eligible for Refund

You are eligible for a full refund if all of the following conditions are met:

You request a refund within 7 days of your purchase date
You experienced an issue accessing the content on Skool
You reported the issue to our official Volleyball Masterclass Skool account via private messages
We were unable to resolve the access issue within 72 hours of your report
Your account has not violated our Terms of Service

Important: All official communication must be conducted through Skool. We do not process refund requests through email or other channels.

Not Eligible for Refund

Refunds will NOT be issued if:

More than 7 days have passed since purchase
You did not report the access issue to our official Volleyball Masterclass Skool account
We resolved the access issue within 72 hours of your report
You did not experience an access issue (e.g., dissatisfaction with content quality, personal preference, etc.)
You have violated our Terms of Service
You have engaged in fraudulent activity
You have downloaded, recorded, or distributed content
You purchased through a third-party platform (subject to their policies)
You are requesting a second refund (one refund per customer)

How to Request a Refund

Step 1: Report Access Issue on Skool

If you experience any issue accessing the content on Skool, immediately send a private message to our official Volleyball Masterclass Skool account describing:

Your full name and Skool username
Date of purchase
Detailed description of the access issue you're experiencing
Any error messages or screenshots (if applicable)

Step 2: Wait for Resolution

Our team will work to resolve your access issue within 72 hours. We will communicate with you through Skool private messages only.

Step 3: Refund Eligibility

If we cannot resolve your access issue within 72 hours of your report, you will be eligible for a full refund. We will process the refund through Skool, and it will be issued to your original payment method within 5-7 business days.

Note: Refunds are only available for access issues that we cannot resolve. Refunds are not available for general dissatisfaction, content preferences, or other non-access-related reasons.

Subscription Cancellations

For monthly subscription plans:

You can cancel your subscription at any time through your Skool account settings
Cancellation takes effect at the end of your current billing period
No refunds for partial months
You retain access until the end of your paid period
No cancellation fees

All subscription management and cancellations must be done through Skool. We do not process cancellations through email or other channels.

Special Circumstances

Technical Issues

If you experience technical problems that prevent you from accessing the content on Skool, you must report it to our official Volleyball Masterclass Skool account via private messages within 7 days of purchase. We will work to resolve the issue within 72 hours. If we cannot resolve it within this timeframe, you will be eligible for a refund.

Duplicate Purchases

If you accidentally make a duplicate purchase, contact us immediately through our official Volleyball Masterclass Skool account via private messages for assistance.

Questions About Refunds?

All communication regarding refunds must be conducted through our official Volleyball Masterclass Skool account via private messages. We do not process refund requests through email or other communication channels.

Important: All official communication is through Skool. Please contact us via private messages on our official Volleyball Masterclass Skool account for any refund inquiries or access issues.